Prior to the order being shipped, the customer has the option to cancel it at any moment. Once the order is scheduled for delivery, it cannot be cancelled. At the door, the consumer has the option to refuse it, though.
various categories have various cancellation windows, and once the allotted time has expired, there is no way to cancel the order.
In certain circumstances, the customer might not be able to cancel the order for free after the allotted time; in that instance, a cancellation fee would be assessed. The information regarding the time window stated on the order confirmation page or product page shall be deemed final.
If the vendor needs to cancel because of unavoidable circumstances, pre-paid orders will receive a complete refund.
Order cancellations are subject to acceptance by payyes Additionally, payyes has the right to occasionally waive or change the cancellation charge or time window.
Returns is a programme supplied by the individual sellers under this policy, whereby the sellers will provide you the choice of an exchange, a replacement, or a refund. It's possible that not every product in a given category has the same return policy. The replacement/returns policy listed on the product page will take precedence over the general policy for all products. For any deviations to this returns policy and the table below, please refer to the corresponding return/replacement policy for the relevant item on the product page.
There are three sections to the return policy. Please go through each one carefully to understand the terms and circumstances that apply to accepted returns.
House: Pet Supplies and Other Areas. (Apart from Furnishings, Décor, Tools for Home Improvement, and Household Items)
ten days
Returns for products that need to be installed are only accepted when the products are installed by authorised brand representatives.
We may use online tools, phone troubleshooting, in-person technical visits, or a combination of these to assist you fix problems with your product.
A refund or free replacement of the same goods will be given if a flaw is found during the Returns Window. In the event that no defect is verified or the problem is not identified within ten days of delivery or installation, as applicable, you will be referred to a brand service centre for the resolution of any ensuing problems.
In any event, there will only be one replacement available
Lifestyle: Sunglasses, Raincoat, Bags, Raincoat, Backpack, Suitcase, Luggage, Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid's (Capri, Shorts & Tops), Men's (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women's (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), etc.
Lifestyle: Watch accessories, travel accessories, jewellery, and accessories for shoes, etc.
Style of life: Winter Garb (sweatshirt, cardigan, jacket, thermal, pullover, windcheater, track suit, thermal, scarf, blazer, kids mitten, kids muffler, kids blazer, shrug, poncho, kids uniform sweater, cap, waistcoat, leg warmer, legging, elder halloween costume)
ten days
Health (Homoeopathy & Allopathy)
two days
Home: Furnishings, Décor, Household Goods, and Home Improvement Tools
seven days
Books—all of them
Sports gear, such as racquets, balls, supports, gloves, and bags
Equipment for Exercise and Fitness (Dumbbells, Home Gym Setups, etc.)
Auto Accessories: Helmets, car kits, media players, and other accessories for cars and bikes
Only replacements for seven days
If the goods is delivered broken, defective, or not what was requested, a free replacement will be sent within 7 days.
When returning a product, please maintain it undamaged and include the original warranty cards, user manual, and accessories in its original packing.
Toys (e.g., learning toys, stuffed animals, remote-controlled toys), stationery, such as calculators, diary notebooks, and pens
Musical Instruments: Guitars, violins, microphones and accessories, etc.
Only replacements for seven days
If the goods is delivered broken, defective, or not what was requested, a free replacement will be sent within 7 days.
When returning a product, please maintain it undamaged and include the original warranty cards, user manual, and accessories in its original packing.
All wind instruments (flutes, harmonicas, etc.) are non-refundable. For reasons of personal health and hygiene, this item cannot be returned. We will offer a complimentary replacement if these products are delivered broken, faulty, or not what was requested.
Every mobile device (apart from those made by Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, and Samsung),
Electronics: (With the exception of Dizo Products (Tablets, Laptops, Smart Watches), Epson, HP, Dell, Canon, Google, Realme, Samsung, JBL& Infinity, and Apple / Beats)
Every Small Home Appliance (Apart from Water Purifier, Fan, Geyser, and Chimney)
Stool & Hammock Swing Furniture
seven days
only replacement
We may use online tools, phone calls, in-person technical visits, or other methods to troubleshoot your product in order to assist you in resolving problems with it.
Should a flaw be discovered during the Returns Period, a complimentary exchange of the identical model will be offered. You will be referred to a brand service centre to address any further difficulties if, within 7 days of delivery, no defect is found or the problem is not identified.
In any event, there must be just one replacement.
Smartphones from Samsung, Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, and Realme
Electronics - Products (Tablets, Laptops, Smart Watches, Headphones, Speakers) from Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi
Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes, and Large Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas, Crompton, LIVPURE, EUREKA FORBES, and Aquasure from Aquaguard Panasonic, Morphy Richards, Beko, Realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Hisense, TCL, Toshiba, Hitachi, Rockwell, and Kent
Only Replacement/Repair of the Service Centre for 7 Days
Brand warranty requirements and service policies apply when seeking brand support for device-related concerns. For further information, please get in touch with the closest brand-authorized service centre.
Please be aware that Payyes is an online marketplace where the seller or brand has the last say over whether to replace a malfunctioning equipment.
When a brand approves a DOA for Samsung, share the approval certificate with the Payyes customer service team so they can handle your issue.
Locate an authorised service partner for brands by clicking this link.
You can contact payyes's 24x7 Customer Care if you have any additional questions about the product.
Furniture, Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT )
Other Small Home Appliances: Water Purifier, Fan, Geyser, and Chimney just
ten days
only replacement
Returns for products that need to be installed are only accepted if the products are installed by authorised brand employees.
We may use online tools, phone calls, in-person technical visits, or other methods to troubleshoot your product in order to assist you in resolving problems with it.
Should a flaw be discovered during the Returns Period, a complimentary exchange of the identical model will be offered. In the event that no defect is verified or the problem is not identified within ten days of delivery or installation, as applicable, you will be referred to a brand service centre for the resolution of any ensuing problems.
In any event, there must be just one replacement
No queries posed
ten days
Customers can easily request returns of products through the Platform thanks to this policy, which is subject to fraud prevention measures and product validations when the
Only products purchased during the period in which this policy was in effect will be covered by this policy. If not, the order will be subject to the policy outlined above. It is made clear that, in accordance with the other provisions stated here, a customer may only be eligible to request a one-time replacement under this Policy.
Exclusions from this policy: The claims listed below will be protected by this policy and the associated validation procedures.
a. product not received
b. Missing equipment or products
c. incorrect goods or accessories were sent
Because of their nature or for other reasons, some products in the aforementioned categories are not returnable. The policy listed on the product page will apply to all products.
The whole list of items that aren't returnable may be seen here.
Remodelled
seven days
only replacement
We may troubleshoot your product using online tools, phone calls, in-person technical visits, or both to assist you in resolving problems with it.
Should a flaw be discovered during the Returns Period, a complimentary exchange of the identical model will be offered. Should there be no verified defect or the problem remains unidentified for seven days after delivery, you will be referred to the warranty partner to address any ensuing problems.
Every element—IMEI, name, image, brand, serial number, article number, and bar code—must match, and the MRP tag must be present and unattached.
Everything that comes in the package, including the remote control, starting kits, manuals, chargers, headphones, and other accessories, as well as any freebies or combos that may be included.
The item must be brand-new, never been used, clean, stain-free, and, if applicable, have intact quality check, return, and warranty seals. A mobile, laptop, or tablet should be formatted and its screen lock (pattern, fingerprint, or pin) disengaged before being returned. Apple devices require the iCloud lock to be disabled.
The device should be in perfect condition with no dents, scratches, tears, or holes in it. This includes the SIM trays, charging port, headphone port, and back panel, among other parts.
The goods must be in its original box or packaging.
If any one of the aforementioned requirements is not fulfilled, the field executive will not accept the return.
Refunds for any products that need to be sent back will be handled as soon as the vendor receives the returned item.
A refund will be provided in the unlikely event that the seller is unable to process a replacement for any reason.
If a product accessory is discovered to be missing, broken, or defective, the seller may, at their choice, arrange for a replacement accessory or issue an eGV for the accessory's purchase price.
If you receive a damaged or different goods during open box deliveries, you will receive a refund (for cash-on-delivery orders, you will receive an immediate refund). Except in cases of manufacturing flaws, no requests for returns will be handled after you have accepted an open box delivery. These general conditions for replacement/return that are particular to a given category will apply in such circumstances. To learn more about Open Box Delivery, click this link.
Do not open the product packaging on your own for products where Payyes's service partners handle installation. Payyes authorised staff will assist with product installation and unpacking.
Any product-related problems with furniture will be examined by certified service professionals (at no additional cost) and attempts will be made to fix the problem by changing the product's flawed or malfunctioning component. Only when the service staff determines that swapping out the broken or defective item won't fix the problem will a full replacement be offered.Payyes reserves the right to limit the quantity of returns that can be made for each order unit after an authorised Payyes representative has evaluated the product or order defect.